FAQ
BOOK NOWWhere are you located?
how do i get there?
If you are arriving by Intercity bus, you should be dropped at Athol Street – from there it’s just a 200m walk down Beach Street and you’re there! If you are arriving by plane, the cheapest option is the Orbus which will cost $10 – you just get off at the Camp Street stop, then walk 150m to our location on Beach Street just around the corner.
Alternatively, you can pre-arrange a Supershuttle (costs will vary depending on passenger numbers – this service will drop you at our doorstep. Finally, a taxi will prove most convenient, but will cost the most. So choose at your own discretion!)
where can i park?
Unfortunately due to our primary location in town, we do not have any private parking available to the hostel. There is however, free 24hr on-street parking available in surrounding blocks nearby. These obviously work on a “first come, first serve” basis.
There is free on-street parking available – including loading zones – from approx. 9:00pm to 8am.
There is also a parking garage located quite close to our location (Man St. Parking Station) in which parking costs $18 for 12hrs.
can i book tours with you?
Of course you can. Almost everything you can do in Queenstown, we can organise for you. If you want to have things pre-organised before you arrive, all we need is for you to contact us with your preferred activity, preferred dates and some payment details.
If you’re keen on doing something (but not entirely sure what you want to do) we can advise you in the right direction once you’re here and have a better idea of your surroundings and what’s available.
what are the reception hours?
When can i check in?
can i check in after 10pm?
can i check out before 8am?
do you have bag storage?
are there lockers in the rooms?
do you provide linen?
how long does it take to get to the ski fields?
The Remarkables: 30-35min
Cardrona: 45-60min
Treblecone: 90-110min
If you do not have your own set of wheels, transport can be organised for you which will vary in cost depending on your preferred mountain.
do you have ski/board storage?
Yes we do, we have a custom ski/board storage area in our fully equipped laundry on the premises. It is accessed by your keycard, and is under 24hr surveillance – it’s also locked down during the time our laundry is locked (9pm – 8am), so if you need to get your gear out before 8am it’s best to let us know the night before.
If you feel you need extra security, you can purchase a lock and chain from us for $7.00 NZD.
do you have bike storage?
Anything we’ve missed? Please contact us!