FAQ

If you are arriving by Intercity bus, you should be dropped at Athol Street – from there it’s just a 200m walk down Beach Street and you’re there! If you are arriving by plane, the cheapest option is the Orbus which will cost $10 – you just get off at the Camp Street stop, then walk 150m to our location on Beach Street just around the corner.

Alternatively, you can pre-arrange a Supershuttle (costs will vary depending on passenger numbers – this service will drop you at our doorstep. Finally, a taxi will prove most convenient, but will cost the most. So choose at your own discretion!)

Unfortunately due to our primary location in town, we do not have any private parking available to the hostel. There is however, free 24hr on-street parking available in surrounding blocks nearby. These obviously work on a “first come, first serve” basis.

There is free on-street parking available – including loading zones – from approx. 9:00pm to 8am.

There is also a parking garage located quite close to our location (Man St. Parking Station) in which parking costs $18 for 12hrs.

Of course you can. Almost everything you can do in Queenstown, we can organise for you. If you want to have things pre-organised before you arrive, all we need is for you to contact us with your preferred activity, preferred dates and some payment details.

If you’re keen on doing something (but not entirely sure what you want to do) we can advise you in the right direction once you’re here and have a better idea of your surroundings and what’s available.

Our reception is open from 8am until 10pm

You can check-in at approx. 2pm. Earlier check-in MAY be available on the day, however, this is subject to housekeeping (because we definitely need to provide you with a clean room). If you arrive early in the day before we can check you in, we can store your things and you can chill out in our TV/Games room, or just cruise the streets until we can organise your bed/room.

Yes you can, you just need to inform us, preferably before the day of your arrival, also preferably by phone on +64 3 442 9522.

Yes you can, you just need to inform us, preferably before the day of your departure.

Yes! It’s free, provided you’re staying with us. The hours storage is open for you to store or collect your things are between 8am and 10pm.

Yes! All of our dorm rooms have lockers inside! You just need your own padlock, which can be purchased from reception for $7 if you don’t have one.

YES! We have fully made beds, and if you ask nicely enough we might even have a towel for you! Please note that sleeping bags are not permitted in the rooms. These need to be left in our storage facility.

Coronet Peak: 25-30min
The Remarkables: 30-35min
Cardrona: 45-60min
Treblecone: 90-110min

If you do not have your own set of wheels, transport can be organised for you which will vary in cost depending on your preferred mountain.

Yes we do, we have a custom ski/board storage area in our fully equipped laundry on the premises. It is accessed by your keycard, and is under 24hr surveillance – it’s also locked down during the time our laundry is locked (9pm – 8am), so if you need to get your gear out before 8am it’s best to let us know the night before.

If you feel you need extra security, you can purchase a lock and chain from us for $7.00 NZD.

Indeed we do, our ski/board storage converts to a secure facility for bikes over the warmer months.