Frequently Asked Questions about Queenstown and our accommodation
what are my booking's terms and conditions?
You can find a list of all the terms and conditions relevant to your booking HERE
Where are you located?
We are closer to the water than any other accommodation provider in Queenstown!. We are located at 50 Beach Street, which is the street that runs parallel to Shotover Street (the main street in town).
how do i get there?
If you are arriving by Intercity bus, you should be dropped at Athol Street – from there it’s just a 200m walk down Beach Street and you’re there! If you are arriving by plane, the cheapest option is the Orbus which will cost $10 – you just get off at the Crown Plaza stop, turn left off the bus and walk 150m with the lake on your right to our location on Beach Street.
Alternatively, you can pre-arrange a Supershuttle (costs will vary depending on passenger numbers – this service will drop you at our doorstep. Finally, a taxi will prove most convenient, but will cost the most. So choose at your own discretion!
where can i park?
Unfortunately due to our primary location in town, we do not have any private parking available to the hostel. There is however, free 24hr on-street parking available in surrounding blocks nearby. These obviously work on a “first come, first serve” basis. These are available on Man Street, Lake Street, Isle Street, Brunswick Street, Thompson Street, Lake Esplanade and Park Street. Do not park on yellow lines or between parking signs or driveways. Please see the map below. Parking places are highlighted with a red line.
There is also a paid parking garage located quite close to our location (Man St. Parking Station) in which parking costs around $20 for 12hrs. See the map for other paid options highlighted with the ‘P’ symbol.
can i book tours with you?
Of course you can. Almost everything you can do in Queenstown, we can organise for you. If you want to have things pre-organised before you arrive, all we need is for you to contact us with your preferred activity, preferred dates and some payment details.
If you’re keen on doing something (but not entirely sure what you want to do) we can advise you in the right direction once you’re here and have a better idea of your surroundings and what’s available. Also have a look at our tours page to give you a better idea then get in contact with us!
what are the reception hours?
Our reception is currently open from 9am until 7pm
When can i check in?
can i check in after 7pm?
can i check out before 8am?
do you have bag storage?
Yes! It’s free, provided you’re staying with us. The hours storage is open for you to store or collect your things are between 9am and 7pm.
are there lockers in the rooms?
Yes! All of our dorm rooms have large under bed personal lockers inside! There’s enough space for your suitcase and anything else you want to put in there. You just need your own padlock, which can be purchased from reception for $7 if you don’t have one.
do you provide linen?
how long does it take to get to the ski fields?
The Remarkables: 30-35min
If you do not have your own set of wheels, transport can be organised for you which will vary in cost depending on your preferred mountain.
do you have ski/board storage?
Yes we do, we have a custom ski/board storage area in our fully equipped laundry on the premises. It is accessed by your keycard, and is under 24hr surveillance – it’s also locked down during the time our laundry is locked (9pm – 9am), so if you need to get your gear out before 8am it’s best to let us know the night before.
If you feel you need extra security, you can purchase a lock and chain from us for $7.00 NZD.
do you have bike storage?
Anything we’ve missed? Please contact us!