Frequently Asked Questions about Queenstown and our accommodation
what are my booking's terms and conditions?
You can find a list of all the terms and conditions relevant to your booking HERE
Where are you located?
We are closer to Lake Whakatipu than any other accommodation provider in Queenstown! Trust us, we measured 🙂
We are located at 50 Beach Street in Queenstow, which is the street that runs parallel to Shotover Street (the main street in town). We are only a short stroll from the public bus services, and you can stop and unload your luggage from your car in the loading zones near our location.
how do i get there?
If you are arriving by Intercity bus, you should be dropped at Athol Street – from there it’s just a 200m walk down Beach Street and you’re there! If you are arriving by plane, the cheapest option is the Orbus which will cost $10 – you just get off at the Crown Plaza stop, turn left off the bus and walk 150m with the lake on your right to our location on Beach Street. You can also get off at Stanley Street, and we’re approximately the same walking distance away.
Alternatively, you can pre-arrange a Supershuttle (costs will vary depending on passenger numbers – this service will drop you at our doorstep. Finally, a taxi will prove most convenient, but will cost the most. So choose at your own discretion!
where can i park?
Unfortunately due to our amazing location in town, we do not have any private parking available at the hostel. We recommend that guests with cars come and stop at the loading zones nearest our location, unload your luggage, and then we can advise you of parking options.
There is free 24hr on-street parking available in surrounding blocks nearby. These obviously work on a “first come, first serve” basis. These are available on Man Street, Lake Street, Isle Street, Brunswick Street, Thompson Street, Lake Esplanade and Park Street. Just do not park on yellow lines or between parking signs or driveways. Please see the map below. Parking places are highlighted with a red line.
There is also a paid parking garage located quite close to our location (Man St. Parking Station) in which parking costs around $20 for 12hrs. See the map for other paid options highlighted with the ‘P’ symbol.
can i book tours with you?
Of course you can! Our friendly reception team are here to help you get the most from your Queenstown experience.
We can help you organise almost everything you would want to do in Queenstown. And if you want to have things pre-organised before you arrive, all we need is for you to contact us with your preferred activity, preferred dates and some payment details.
If you’re keen on doing something (but not entirely sure what you want to do) we can advise you in the right direction once you’re here and have a better idea of your surroundings and what’s available. Also have a look at our tours page to give you a better idea then get in contact with us!
what are the reception hours?
Our reception is currently open from 9am until 7pm
When can i check in?
You can check-in at approximately 2pm on the day of your reservation.
Earlier check-in MAY be available on the day, however this is subject to housekeeping – because we definitely need to provide you with a clean room!
If you arrive early in the day before we can check you in, we can store your things and you can chill out in our TV/Games room, relax in our premier kitchen, or hang in our comfy reception area and talk to our team about your next adventure!
can i check in after 7pm?
Yes you can! You just need to get in touch with us via phone or email – preferably before the day of your arrival. If you only realise you’re going to be late on the day of your arrival, please get in touch with us specifically via phone – before 9pm – on +64 (0)3 442 9522.
We have a late check-in process to provide to you, so it is important that you let us know as soon as you do.
We cannot assist if you get in touch with us after 9pm on the day you are due to check-in, and you will be considered a ‘no show’ for your reservation.
can i check out before 9am?
Yes you can! You just need to inform us before the day of your departure so we can provide the early check-out process to you.
do you have bag storage?
Yes we do! It’s free, provided you’re staying with us. The hours storage is open for you to store or collect your things are between 9am and 7pm. You just need to use the labels provided to inform us of your collection date/name.
are there lockers in the rooms?
Yes! All of our multi-bed rooms have large under bed personal lockers inside!
There’s enough space for your suitcase and anything else you want to put in there. You just need your own padlock, or you can purchase one from our friendly reception team for $7 between 9am and 9pm.
do you provide linen?
YES! We have fully made beds comfy beds, and if you ask nicely enough we might even have a towel for you! Please note that sleeping bags are not permitted in the rooms – these need to be left in our storage facility.
how long does it take to get to the ski fields?
The Remarkables: 30-35min
If you do not have your own set of wheels, transport can be organised for you which will vary in cost depending on your preferred mountain.
do you have ski/board storage?
Yes we do! We have a secure ski/board storage area in our fully equipped laundry on the premises. It is accessed by your keycard, and is under 24hr surveillance – it’s also locked down during the evenings betwen 9pm and 6am, so if you need to get your gear out before 6am it’s best to let us know the night before.
If you feel you need extra security, you can purchase a lock ($7) and chain ($3) from reception for between 9am and 9pm.
do you have bike storage?
Yes we do! Our ski/board storage converts to a secure facility for bikes over the warmer months, and operates in the same fashion. It’s key-card accessible, under 24hr surveillance, and is locked down between 9pm and 6am.
Anything we’ve missed? Please contact us!