T&C'S & PAYMENTS

Conditions and payments for our Queenstown Hostel

NEW YEARS EVE BOOKINGS

All bookings which include any of the dates from 30th December up to and including 1st January are considered New Years Eve Bookings.

*Reservations for New Years Eve can be made right now here!  Just please make yourself aware of the conditions below, or visit our New Years and Christmas page.*

1. All New Years Eve bookings must be paid in full within 48 hours of making your booking.  After your booking is made, we will contact you by phone or email, between 9am and 7pm to take payment.  We have two options to take payment; We can take payment over the phone or via email with card details you provide to us then, or we can use our system to charge the card you use to hold the booking online, which incurs a third party service charge of a further 10% of the booking total.  The card you use to make your booking is purely to hold your reservation.  Once full payment has been received we will send you a PDF confirmation of your booking to you via email.

2. There is a minimum of 3 nights stay which must include New Year’s Eve and New Year’s Day, with a check-in on or before the 30th December and a check-out on or after the 2nd January.  We do not have availability for bookings checking in or out on the 31st December or 1st January.

3. All guests who are not travelling with parents or legal guardians must be 18+ and provide valid identification (i.e: passport, driver’s license, HANZ 18+ card) upon check-in; failure to do so will result in cancellation of the booking with no refund.

4. All guests must pay a $10 cash key deposit, which will be refunded upon check-out provided rooms are left in the same condition (no broken items, no damage etc..) as upon check-in.

5. STRICTLY no smoking in the premises.

6. We are a dry hostel over the new year period.  No alcohol will be allowed on the premises on the 30th and 31st of December and the 1st January.  This is strictly enforced and any booking found abusing this rule will be removed on the spot, without refund.

7. When making your booking online you are required to give valid credit card details.  These details are purely to hold your booking and are not visible to our staff.  If at any point we are forced to charge the card held on our system using Stripe, their third party handling fee of a further 10% of the amount will be charged.  To avoid this charge, you can provide us with a physical card, or its details at the time of payment.

8. There is a 2.5% surcharge for credit card payments.  There is no surcharge for EFTPOS and Cash payments.

New Years Cancellation Policy:

– Cancellations made before 90 days of the check-in date will be refunded in full.
– Cancellations made between 90 and 60 days of the check-in date, will be charged the first night’s stay.
– Cancellations made between 60 and 30 days of the check-in date will be charged 50% of the booking
– Cancellations made between 30 and 0 days of the check-in date will be charged in full.

In the event of a cancellation or ‘no show’, in which we are required to charge the credit card information provided when originally confirming the reservation, a 2.5% surcharge will apply.  If we are required to utilise the Stripe facility, a further 10% administration fee will apply.

 

family room bookings

The Family Room options are only available for families with 2 Adults Maximum. If you book this room type with more than the volume of adults specified (2) there will be a charge for extra adults – Adult age is considered 18yrs and over. 

If you are travelling with people in your party that are under the age of 18yrs, the room you are utilising must be booked privately – guests under 18yrs of age are not permitted to stay in share-room accommodation.

no shows

In the case of a guest ‘no show’, the full amount of the booking will be charged to the credit card provided at the time of booking + 2.5% surcharge.  If we are unable to access your card’s details, an additional 10% administration charge may apply if the Stripe facility is required to be used when processed.

Please be aware that there are different conditions stipulated for New Years Eve reservations and Package reservations.  Please ensure you are aware of these prior to booking.

Cancellation policy

Conditions for bookings under 1 week:
– Cancellations and changes may be made to the booking up to 48 hours prior to reservation date without any costs.  However if you change your reservation to a later date and subsequently cancel, you will be charged the first night to the credit card details provided during confirmation.
– Cancellations and changes within 48 hours of your reservation date will be charged for the first night to the credit card details provided during confirmation.  This also applies to ‘no show’ reservations.

Conditions for bookings 1 week and over:
– Cancellations and changes may be made to the booking up to 7 days prior to your reservation date at no charge.  However if you change your reservation to a later date and subsequently cancel, you will be charged the first night to the credit card details provided during confirmation regardless, and further charges may apply as described below.
– Cancellations and changes within 7 days to your reservation date – but prior to 48 hours to your reservation date – you will be charged the first nights’ rate to the credit card details provided during confirmation.
– Cancellations and changes made within 48 hours will be charged the first weeks’ rate to the credit card details provided during confirmation.  This also applies to ‘no show’ reservations.

Conditions for group bookings that have 10 people/ beds or more (but less than 20):
– Cancellations and changes may be made to the booking up to 14 days prior to the arrival date at no charge. However, if you change your reservation to a later date and subsequently cancel, the credit card details provided during confirmation will be charged the first nights’ stay regardless, and further charges may apply as described below.
– Cancellations between 14 days and 48 hours before your reservation date will be charged the first nights’ rate to the credit card details provided during confirmation.
– Cancellations and changes made within 48 hours will be charged the full rate of the whole reservation to the credit card details provided during confirmation.  This also applies to ‘no show’ reservations.

Conditions for group bookings that have 20 people/ beds or more:
– Cancellations and changes may be made to the booking up to 30 days prior to the arrival date at no charge. However, if you change your reservation to a later date and subsequently cancel, the credit card details provided during confirmation will be charged the first nights’ stay regardless, and further charges may apply as described below.
– Cancellations between 30 days and 14 days before your reservation date will be charged the first nights’ rate to the credit card details provided during confirmation.  If a deposit has been made, this will be taken into account and further charges or refunds will apply.
– Cancellations and changes made within 14 days will be charged the full rate of the whole reservation to the credit card details provided during confirmation, or any remaining rate that applies.  This also applies to ‘no show’ reservations.

Please be aware that there are different conditions stipulated for New Years Eve reservations as well as Package reservations.  Please ensure you are aware of these before booking.

Please be aware that a 2.5% surcharge will apply if a charge is required against the credit card details you have provided.  A further 10% administration fee will apply if the Stripe facility is required to be used.

Late check-ins

If you need to check-in after reception has closed:
We will need to take payment prior to your arrival. If you do not contact us to let us know you will be a late check-in and we are unable to contact you before we close reception. Your card supplied at the tome of booking will be charged the full amount of the reservation. This will incur a 2.5% CC fee. If we are unable to access your card’s details, your booking may also be subject to a 10% administration fee to use the Stripe secure system. 

Please be aware that there are different conditions stipulated for New Years Eve reservations as well as Package reservations.  Please ensure you are aware of these before booking.

Please be aware that a 2.5% surcharge will apply if a charge is required against the credit card details you have provided.  A further 10% administration fee will apply if the Stripe facility is required to be used.

covid-19 disruptions

What happens if COVID disrupts my travel plans because of travel restrictions?

If COVID causes your flights or transport to be disrupted to the point that you cannot come for your reservation – and you get in touch with us within 24hrs of the announcement specific to your restrictions is made public – we will be able to cancel your reservation free of charge, or alternatively relocate your reservation within the current season free of charge (subject to availability).  

If you do not get in touch with us within 24hrs of restrictions to travel being announced, and your reservation thereafter subsequently falls into a cancellation period specific to your type of booking, then charges may apply in full according to your reservation type listed in our ‘cancellation policy’ section.  It is up to the discretion of Absoloot Hostel QT management to show any leniency on these charges, and each situation will be considered in full, however this does not amount to a guarantee of having charges waived.

Please note – this policy only applies if travel restrictions implicitly prevent your travel.  Simply deciding not to travel because of uncertainty or infection does not apply.

What if I get COVID and that prevents me from travelling?

Unfortunately we cannot be held responsible for illness or injury preventing you from travelling.  If you get COVID, or something else prevents you from attending your reservation – other than COVID-specific travel restrictions imposed by national governments – our normal cancellation/no-show policies will apply.  As always, we HIGHLY recommend travel insurance at all times to cover the risk/costs associated with travelling.

What if I get COVID while I’m staying with you?

We appreciate the issue may come up during your time in Queenstown – unfortunately due to the nature of our premises, we do not reasonably have the ability to be able to provide you with an isolation situation within the hostel for the duration of your stay, unless:

– the isolation period completion time falls within the dates of your reservation (ie. your isolation requirements are between your check-in date and check-out date)

– you have booked a Double or Queen configuration, as these configurations are equipped with microwave, kettle, fridge and ensuite, which can allow you to be self contained.

Unless the above 2 stipulations apply to your situation, we do not have the capacity to allow you to stay at our facility.  We will be able to provide you a refund for the nights you cannot be occupied, and you will be required to leave the premises.  This is due to the fact that we will unfortunately not likely have the availability to allow you to extend your stay to cover your isolation requirements, and the shared nature of our facilities can potentially put others at risk.  As always, we HIGHLY recommend travel insurance at all times to cover the risk/costs associated with travelling.

What if COVID disrupts my travel plans, and instead of cancelling I want to change my booking date?

Please just get in touch with us prior to your arrival date and we will relocate your reservation within the current season free of charge (subject to availability).  This does not however allow you to invoke the general cancellation policy by shifting your reservation to a different time period and subsequently cancelling.  If you wish to cancel for reasons other than COVID-related travel restrictions after your reservation is moved to a later date, you will not receive a refund, and depending on the timing you may be charged in full.  It is up to the discretion of Absoloot Hostel QT management to show any leniency on these charges, and each situation will be considered in full, however this does not amount to a guarantee of having charges waived.

PLEASE NOTE THAT YOU MUST SHOW PROOF OF FLIGHTS OR TRANSPORT BOOKED AND THE COVID-19 RESTRICTIONS THAT HAVE PREVENTED YOUR TRIP TO ACTIVATE THESE CONDITIONS.

The above may be amended by Absoloot Hostel QT as/if required and as Government Covid-19 restrictions change. 

Check In and Check Out Times

Guests may check-in from 3:00pm on their arrival date, and must check out by 10:00am on their departure date.  Late check outs may be charged an extra nights rate.

Reception is open from 9:00am to 10:30am and 3pm to 7pm every day.  If you require a later check in, please let us know prior to your arrival date so we can arrange a late check in for you.  Late check-ins MUST be arranged in advance.

If you arrive between 10:30am and 3pm and need to store luggage or use our facilities before check-in, the team can be contacted via the intercom at the front door. 

 

Cleaning and Damages

Guests will be responsible for damage to the premises or loss of or damage to any items in the premises and will be required to pay the cost of replacement or repair of any such item damaged or lost.  A minimum fee of $200 will apply to any damages, and any costs over and above this will be charged accordingly, including loss of revenue from rooms rendered unusable due to damage or mis-use.

use of premises

At no time during the occupancy shall more than the number of persons shown on the confirmation reside overnight at the premises, without the prior consent of the property managers.  We have zero toleration on this issue and extra charges may be applied.  This includes covering the costs of refunds to other guests who have been caused inconvenience.  Guests who break this rule will also be evicted without refund.

We are a strict NON-SMOKING premises – We provide a covered smoking area out the front of the hostel, but there is strictly no smoking in the building.  If you smoke in our rooms a minimum charge of $1000 will apply.  

General

No responsibility is taken for guests’ personal property left on the premises.  

Guests under the age of 18 must be accompanied by a parent or guardian and must be in a private room or booked-out dorm configuration.  Guests under 18yrs old are not permitted to stay in shared-room configurations.  If you book a guest into a shared room configuration that is under the age of 18, you will be required to book the room in full.  If there is no room available to allow for this, you cannot stay at the premises, and our cancellation/no-show policy will apply.

Whilst alcohol is allowed on-site, guests must abide by the guidelines stipulated by Absoloot Hostel QT staff at all times. Failure to do so will result in the guest forfeiting their accommodation and being removed from the premises without refund. We have a strict no drinking alcohol in rooms policy.

Accepted Credit Cards & Fees

We accept VISA and Mastercard credit cards, which both incur a 2.5% credit card surcharge fee.  There is no surcharge for EFTPOS or cash payments.

When making a reservation you are required to give valid credit card details to save on our system.  These details are purely to hold your booking and for insurance purposes.  If you have made this booking over the phone, face to face or online, these card details are not visible to our staff after they have been saved in the system.  If at any point we are forced to charge the card held on our system, this will incur a third party handling fee of a further 10% of the amount charged.  To avoid this charge, you can provide us with a physical card, or its details at the time of payment. 

Anything we’ve missed? Please contact us!

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