T&C'S & PAYMENTS

Conditions and payments for our Queenstown Hostel

NEW YEARS EVE BOOKINGS

All bookings which include any of the dates from 30th December up to and including 2nd January are considered New Years Eve Bookings.

*Reservations for New Years Eve can be made right now here!  Just please make yourself aware of the conditions below, or visit our New Years and Christmas page.*

1. All New Years Eve bookings must be paid in full within 90 days of your reservation arrival date.  After your booking is made, we will contact you by phone or email between 9am and 7pm to take payment prior to 90 days of your booking arrival.  If you book your stay within 90 days of your arrival date, you must pay in full at the time of booking.

If you have booked 90 days outside your check-in date, you have three options to pay;  We can take payment direct via bank deposit, eftpos or cash.  If you require a bank transfer please let us know.  We can take payment over the phone or via email with card details you provide to us which will incur a 2.5% surcharge.  Or we can use our system to charge the card you use to hold the booking online, which incurs a third party service charge of a further 10% of the booking total.  The card you use to make your booking is purely to hold your reservation.  Once full payment has been received we will send you a PDF confirmation of your booking to you via email.

If you book within 90 days of your check-in date; you will be required to pay either in cash at our desk within 48 hours of you booking being made or we will charge the card on file.  This will incur a 2.5% surcharge. 

2. There is a minimum of 4 nights stay which must include New Year’s Eve and New Year’s Day, with a check-in on or before the 30th December and a check-out on or after the 2nd January.  We do not have availability for bookings checking in or out on the 31st December or 1st January, however if you wish to book & pay for the extra dates and leave early you are entitled to do so.

3. All guests who are not travelling with parents or legal guardians must be 18+ and provide valid identification (i.e: passport, driver’s license, HANZ 18+ card) upon check-in; failure to do so will result in cancellation of the booking with no refund.

4. All guests must pay a $20 cash key deposit, which will be refunded upon check-out provided rooms are left in the same condition (no broken items, no damage etc..) as upon check-in.  The key card deposit will not be returned if the key card is lost or damaged.

5. We are STRICTLY a no-smoking premises AT ALL TIMES.  Please review our T’s and C’s for charges that will apply if you break this rule.

6. We are strictly a dry hostel over the new year period.  No alcohol will be allowed on the premises on the 30th and 31st of December and the 1st January.  This is strictly enforced and any booking found abusing this rule will be removed on the spot, without refund.

7. When making your booking online you are required to give valid credit card details.  These details are purely to hold your booking and are not visible to our staff.  If at any point we are forced to charge the card held on our system using Stripe, their third party handling fee of a further 10% of the amount will be charged.  To avoid this charge, you can provide us with a physical card, or its details at the time of payment.

8. There is a 2.5% surcharge for credit card payments.  If a credit card is required to be charged manually, a further 10% charge will apply.  There is no surcharge for EFTPOS and Cash payments.

9. At all times our general Rules and T’s and C’s apply.

New Years Cancellation Policy:

– Cancellations made before 90 days of the check-in date will be refunded in full.
– Cancellations made between 90 and 60 days of the check-in date, will be charged the first night’s stay.
– Cancellations made between 60 and 30 days of the check-in date will be charged 50% of the booking
– Cancellations made between 30 and 0 days of the check-in date will be charged in full.

In the event of a cancellation or ‘no show’, in which we are required to charge the credit card information provided when originally confirming the reservation, a 2.5% surcharge will apply.  If we are required to utilise the Stripe facility, a further 10% administration fee will apply.

 

family room bookings

The Family Room options are only available for families with 2 Adults Maximum. If you book this room type with more than the volume of adults specified (2) there will be a charge for extra adults – Adult age is considered 18yrs and over. 

If you are travelling with people in your party that are under the age of 18yrs, the room you are utilising must be booked privately – guests under 18yrs of age are not permitted to stay in share-room accommodation.

Winter '24 Package Bookings

Please make yourself aware of all Winter ’24 Package Terms & Conditions here.

Please be aware that at all times our general Terms & Conditions as listed on this page apply (unless otherwise mentioned in the Winter ’24 Package Terms & Conditions).

Guests under 18 years or age

If anyone is under the age of 18 they must be accompanied by a parent or guardian.

Guests under the age of 18 also cannot stay in shared-room environments.  Any guest under the age of 18 must stay in private configurations with their parents or guardian – check out our family rooms page for configurations that will suit!

If you book a child into the hostel in a shared room environment, you will be required to book the room out privately, or alternatively a private room that is available.  If there is no availability to do so, you will not be permitted to stay, and our cancellation/no-show policies will apply.

Please be aware that a 2.5% surcharge will apply if a charge is required against the credit card details you have provided.  A further 10% administration fee will apply if the Stripe facility is required to be used.

 

no shows

In the case of a guest ‘no show’, the full amount of the booking will be charged to the credit card provided at the time of booking + 2.5% surcharge.  If we are unable to access your card’s details, an additional 10% administration charge may apply if the Stripe facility is required to be used when processed.

Cancellations made after (Check-in time) on the date of check-in will be processed as a No Show as above.

Please be aware that there are different conditions stipulated for New Years Eve reservations and Package reservations.  Please ensure you are aware of these prior to making your reservation.

Cancellation policy

Conditions for bookings under 1 week:
– Cancellations and changes may be made to the booking up to 48 hours prior to reservation date without any costs.  However if you change your reservation to a later date and subsequently cancel, you will be charged the first night to the credit card details provided during confirmation.
– Cancellations and changes within 48 hours of your reservation date will be charged for the first night to the credit card details provided during confirmation.
– Cancellations made after check-in time on the date of check-in will be processed as a No Show and will be charged in full.  

Conditions for bookings 1 week and over:
– Cancellations and changes may be made to the booking up to 7 days prior to your reservation date at no charge.  However if you change your reservation to a later date and subsequently cancel, you will be charged the first night to the credit card details provided during confirmation regardless, and further charges may apply as described below.
– Cancellations and changes within 7 days to your reservation date – but prior to 48 hours to your reservation date – you will be charged the first nights’ rate to the credit card details provided during confirmation.
– Cancellations and changes made within 48 hours will be charged the first weeks’ rate to the credit card details provided during confirmation.
– Cancellations made after check-in time on the date of check-in will be processed as a No Show and will be charged in full.  

Conditions for group bookings that have 10 people/ beds or more (but less than 20):
– Cancellations and changes may be made to the booking up to 14 days prior to the arrival date at no charge. However, if you change your reservation to a later date and subsequently cancel, the credit card details provided during confirmation will be charged the first nights’ stay regardless, and further charges may apply as described below.
– Cancellations between 14 days and 48 hours before your reservation date will be charged the first nights’ rate to the credit card details provided during confirmation.
– Cancellations and changes made within 48 hours will be charged the full rate of the whole reservation to the credit card details provided during confirmation.  This also applies to ‘no show’ reservations.

Conditions for group bookings that have 20 people/ beds or more:
– Cancellations and changes may be made to the booking up to 30 days prior to the arrival date at no charge. However, if you change your reservation to a later date and subsequently cancel, the credit card details provided during confirmation will be charged the first nights’ stay regardless, and further charges may apply as described below.
– Cancellations between 30 days and 14 days before your reservation date will be charged the first nights’ rate to the credit card details provided during confirmation.  If a deposit has been made, this will be taken into account and further charges or refunds will apply.
– Cancellations and changes made within 14 days will be charged the full rate of the whole reservation to the credit card details provided during confirmation, or any remaining rate that applies.  This also applies to ‘no show’ reservations.

Please be aware that there are different conditions stipulated for New Years Eve reservations as well as Package reservations.  Please ensure you are aware of these prior to making your reservation.

Please be aware that a 2.5% surcharge will apply if a charge is required against the credit card details you have provided.  A further 10% administration fee will apply if the Stripe facility is required to be used.

Late check-ins

If you need to check-in after reception has closed:
We will need to take payment prior to your arrival.  If you do not contact us to let us know you will be a late check-in and we are unable to contact you before we close reception.  Your card supplied at the time of booking will be charged the full amount of the reservation. 

Please be aware that there are different conditions stipulated for New Years Eve reservations as well as Package reservations.  Please ensure you are aware of these prior to making your reservation.

Please be aware that a 2.5% surcharge will apply if a charge is required against the credit card details you have provided.  A further 10% administration fee will apply if the Stripe facility is required to be used.

Check In and Check Out Times

Guests may check-in from 3:00pm on their arrival date, and must check out by 10:00am on their departure date.  Late check outs may be charged an extra nights rate – if you do not arrange a late check-out with reception, you may be charged an extra nights’ rate for failing to check-out on time. 

Reception is open from 9:00am to 9pm every day.  If you require a later check in, please let us know prior to your arrival date so we can arrange a late check in for you.  Late check-ins MUST be arranged in advance.

If you arrive before 10:00am and need to store luggage or use our facilities before check-in, this can be arranged.

Please be aware that a 2.5% surcharge will apply if a charge is required against the credit card details you have provided (should charges apply).  A further 10% administration fee will apply if the Stripe facility is required to be used.

 

Cleaning and Damages

Guests will be responsible for damage to the premises or loss of or damage to any items in the premises and will be required to pay the cost of replacement or repair of any such item damaged or lost.  A minimum fee of $200 will apply to any damages, and any costs over and above this will be charged accordingly, including loss of revenue from rooms rendered unusable due to damage or mis-use.  This includes any erroneous significant cleaning that is a result of mis-use of the premises.

The booking party will be responsible for all costs incurred unless otherwise arranged with Absoloot Hostel QT management.  Any significant damages/cleaning incurred may also result in the removal of the guest/s from the premises without refund at managements’ discretion.  Please do not hang any items on shutters/louvres, as this may damage them and result in the minimum damages charge fore-mentioned being applied.

Guests will also be charged for any waste items that have been left behind that do not fit into our waste bins provided. This charge will depend on the cost of the waste management company who collects it.

Please be aware that a 2.5% surcharge will apply if a charge is required against the credit card details you have provided.  A further 10% administration fee will apply if the Stripe facility is required to be used.

use of premises

Guests under the age of 18 must be accompanied by a parent or guardian and must be in a private room or booked-out dorm configuration.  Guests under 18yrs old are not permitted to stay in shared-room configurations.  If you book a guest into a shared room configuration that is under the age of 18, you will be required to book the room in full.  If there is no room available to allow for this, you cannot stay at the premises, and our cancellation/no-show policy will apply.

At no time during the occupancy shall more than the number of persons shown on the confirmation reside overnight at the premises, without the prior consent of the property managers.  We have zero toleration on this issue and extra charges may be applied.  This includes covering the costs of refunds to other guests who have been caused inconvenience.  Guests who break this rule will also be evicted without refund.

We are a strict NON-SMOKING premises – We provide a covered smoking area out the front of the hostel, but there is strictly no smoking in the building.  If you smoke in our rooms or within our premises a minimum charge of $1000 will apply, and the guest/s responsible will be evicted without refund.

The bed you choose to occupy when you check-in is the bed you must occupy during your stay in that room. We can allow a bed change, however you must advise reception before 11am on the day-of if you would like to change beds, and we will advise if our housekeeping team have the capability to do so.  Letting us know before 11am is not a guarantee, but we will always do our best!

If you are found to have moved beds without permission or without our knowledge, you will be charged for the value of the extra bed you have occupied and any related costs.  Please see the Moving Beds section for more information. 

Guests must check out by 10:00am on their departure date.  Late check-outs may be charged an extra nights rate unless pre-arranged with management.  Please see the Check in and Check out times section for more information

If the fire alarm is triggered by a guest/s due to mis-use of the premises – the result of which is a full evacuation of the premises – the booking party will incur a minimum charge of $1000, and the guest/s will be evicted from the premises without refund at managements’ discretion.

Please be aware that a 2.5% surcharge will apply if a charge is required against the credit card details you have provided.  A further 10% administration fee will apply if the Stripe facility is required to be used.

moving beds

The bed you choose to occupy when you check-in is the bed you must occupy during your stay in that room. We can allow a bed change, however you must advise reception before 11am on the day-of if you would like to change beds, and we will advise if our housekeeping team have the capability to do so.  Letting us know before 11am is not a guarantee, but we will always do our best!

If you are found to have moved beds without permission or without our knowledge, you will be charged for the value of the extra bed you have occupied and any related costs.  

Please be aware that a 2.5% surcharge will apply if a charge is required against the credit card details you have provided.  A further 10% administration fee will apply if the Stripe facility is required to be used.

overnight luggage storage

We have luggage storage available on the ground level of the building, in which we can hold your luggage for the days required. This is a free service, however please be aware we cannot store multiple items of baggage per person – we can store 1 hand luggage size bag per person. We do not have the space to store large suitcases and backpacks. 

 

Any large items left behind by guests for storage will be charged a minimum fee of $50 per bag, per night + admin and labour costs to relocate them offsite. 

If you would like to leave your hand luggage with us you’ll need to do so between 9am and 9pm so we can store it securely. We also cannot accept loose items – all individual items must be contained within the bag/s.  

 

If you are checking out early (before 9am) and you want your hand luggage until check-out, the only option is to leave your bags behind the reception desk when you depart, and our reception staff will relocate them into storage at 9am.*

 

We have labels available to label your bags accordingly (name/collection date), please ensure you label your bags with the labels/information between 9am and 9pm – you’ll need to do so regardless of if you leave them at the reception desk the morning of. Please collect labels the day prior to your departure before 9pm if you require this.

 

*Please be aware if you elect this option we do not take responsibility for items while not stored securely.
bike boxes

We are unable to store bike boxes and bags in our bike storage room as well as guests bikes. 

Any guests who leave bike boxes or bags behind at the premises after checkout will be charged a minimum fee of $200 for it to be collected by the recycling/ waste management company.  

 

Stag and Hen Parties/ motorcycle Gangs

Unfortunately due to past incidents, we regret to have to inform you that we do not allow ‘stag’, ‘buck’ or ‘hen’ parties and motorcycle ‘gangs’ at our accommodation. 

General

At all times, confirmation of your reservation confirms that you have made yourself aware of and agree to adhere to the Terms & Conditions of Absoloot Hostel QT with regards to accommodation reservations and activity reservations.

At all times guests agree to adhere to direction from Absoloot Hostel QT staff when required.

No responsibility is taken for guests’ personal property left on the premises.  Absoloot Hostel QT is only liable for any losses/damages to personal property if it proven to be the result of staff in employment with Absoloot Hostel QT, in which case management will replace any items at market value.

Whilst alcohol is allowed on-site, guests must abide by the guidelines stipulated by Absoloot Hostel QT staff at all times.  Failure to do so will result in the guest forfeiting their accommodation and being removed from the premises without refund.  We have a strict no drinking alcohol in rooms policy.  We do allow reasonable consumption of alcohol in the guest kitchen, lounge room and reception between 12pm and 10pm.  Consumption of alcohol is at the complete discretion of Absoloot Hostel QT staff at all times.

Anti-social behaviour – including (but not limited to) significant consumption of alcohol, use of drugs, aggressive behaviour towards guests or staff, excessive levels of noise at all times, theft, and improper use of facilities – will not be tolerated in any capacity, and charges/evictions at managements’ discretion will apply.

If the fire alarm is triggered by a guest/s due to mis-use of the premises – the result of which is a full evacuation of the premises – the booking party will incur a minimum charge of $1000, and the guest/s will be evicted from the premises without refund at managements’ discretion.

Please be aware that a 2.5% surcharge will apply if a charge is required against the credit card details you have provided.  A further 10% administration fee will apply if the Stripe facility is required to be used.

Accepted Credit Cards & Fees

We accept VISA and Mastercard credit cards, which both incur a 2.5% credit card surcharge fee.  There is no surcharge for EFTPOS or cash payments.

When making a reservation you are required to give valid credit card details to save on our system.  These details are purely to hold your booking and for insurance purposes.  If you have made this booking over the phone, face to face or online, these card details are not visible to our staff after they have been saved in the system.  If at any point we are forced to charge the card held on our system, this will incur a third party handling fee of a further 10% of the amount charged.  To avoid this charge, you can provide us with a physical card, or its details at the time of payment. 

Anything we’ve missed? Please contact us!

Absoloot Hostel QT Logo

Physical Address

50 Beach Street, Queenstown,
New Zealand, 9300

Postal Address

PO Box 1287, Queenstown,
New Zealand, 9348

P:  +64 (0)3 442 9522
E:  [email protected]

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