Terms & Conditions at our Queenstown Hostel

All bookings which include any of the dates from 29th of December up to and including the 2nd January are considered New Years Eve Bookings.

*Reservations for New Years Eve can be made right now here!  Just please make yourself aware of the conditions below, or visit our New Years and Christmas page.*

1. All New Years Eve bookings must be paid in full within 90 days of your reservation arrival date.  After your booking is made, we will contact you by phone or email to take payment prior to 90 days of your booking arrival.  If you book your stay within 90 days of your arrival date, you must pay in full at the time of booking.

If you have booked 90 days outside your check-in date, you have three options to pay;  We can take payment direct via bank deposit, eftpos or cash.  If you require a bank transfer please let us know.  We can take payment over the phone or via email with card details you provide to us which will incur a 2.75% surcharge.  Or we can use AbodePay to charge the card you use to hold the booking online, which incurs a third party service charge of a further 3.5%.  The card you use to make your booking is purely to hold your reservation.  Once full payment has been received we will send you a PDF confirmation of your booking to you via email.

If you book within 90 days of your check-in date; you will be required to pay either in cash at our desk within 48 hours of you booking being made or via card, which will incure a 2.75% surcharge. If no payment is received within 48 hours of the booking being made, we will charge the card on file, via AbodePay, which incurs a third party service charge of a further 3.5% of the booking total.

2. There is a minimum of 4 nights stay which must include New Year’s Eve and New Year’s Day, with a check-in on or before the 30th December and a check-out on or after the 2nd January.  We do not have availability for bookings checking in or out on the 31st December or 1st January, however if you wish to book & pay for the extra dates and leave early you are entitled to do so.

3. All guests who are not travelling with parents or legal guardians must be 18+ and provide valid identification (i.e: passport, driver’s license, HANZ 18+ card) upon check-in; failure to do so will result in cancellation of the booking with no refund.

4. All guests must pay a $20 cash key deposit, which will be refunded upon check-out provided rooms are left in the same condition (no broken items, no damage etc..) as upon check-in.  The key card deposit will not be returned if the key card is lost or damaged.

5. We are STRICTLY a no-smoking premises AT ALL TIMES.  Please review our T's and C's for charges that will apply if you break this rule.

6. We are strictly a dry hostel over the new year period.  No alcohol will be allowed on the premises on the 30th and 31st of December and the 1st January.  This is strictly enforced and any booking found abusing this rule will be removed on the spot, without refund.

7. When making your booking online you are required to give valid credit card details.  These details are purely to hold your booking and are not visible to our staff.  If at any point we are forced to charge the card held on our system using AbodePay, their third party handling fee of a further 3.5% of the booking total will be charged.  To avoid this charge, you can provide us with a physical card, or its details at the time of payment.

8. There is a 2.75% surcharge for credit card and contactless paywave payments.  If a credit card is required to be charged manually, a third party fee of 3.5% of the booking total will apply.  There is no surcharge for EFTPOS and Cash payments.

9. At all times our general Terms & Conditions apply.

10.  The pricing during the "New Year Period" from 30th December up to, and including, 2nd January cannot be booked with any discount codes or memberships. All bookings will be charged at the price stated on your confirmation.

New Years Cancellation Policy:

– Cancellations made before 90 days of the check-in date will be refunded in full.
– Cancellations made between 90 and 60 days of the check-in date, will be charged the first night’s stay.
– Cancellations made between 60 and 30 days of the check-in date will be charged 50% of the booking
– Cancellations made between 30 and 0 days of the check-in date will be charged in full.

In the event of a cancellation or ‘no show’, in which we are required to charge the credit card information provided when originally confirming the reservation, a third party fee of 3.5% of the booking total will apply.

Family Room options are exclusively for families with adults and children, and allow a maximum of 2 adults (18+ years old).  If more than 2 adults are booked into a Family Room, an additional charge will apply per extra adult.

We define children are defined as 17yrs old or less.  

Please note: guests who are 17yrs old or less must stay in a private room with a guardian.  Children are not permitted in Shared-room accommodation.

If a child is booked into shared accommodation, they must upgrade to a private room with their guardian (subject to availability) and at their own expense.

If no private rooms are available, they will not be able to stay, and the cancellation/no-show policy will apply - this is policy is strictly enforced.

At all times if any charges are required to the credit card details retained on file for the reservation, a third party transaction fee of 3.5% will apply.  Guests may pay any charges with an alternative method of payment if arranged with management prior.

Please make yourself aware of all Winter Package Terms & Conditions here.

At all times our general Terms & Conditions as listed on this page apply (unless otherwise mentioned in the Winter Package Terms & Conditions).

If anyone is under the age of 18, they must be accompanied by a parent or guardian.

Guests under the age of 18 also cannot stay in shared-room environments.  Any guest under the age of 18 must stay in private configurations with their parents or guardian - check out our family rooms page for configurations that will suit!

If a guest under 18 is booked into shared accommodation, they must upgrade to a private room with their guardian (subject to availability) and at their own expense.

If no private rooms are available, they will not be able to stay, and the cancellation/no-show policy will apply - this policy is strictly enforced.

At all times if any charges are required to the credit card details retained on file for the reservation, a third party transaction fee of 3.5% will apply.  Guests may pay any charges with an alternative method of payment if arranged with management prior.

If you wish to increase the number of nights or guest numbers to your reservation, then please get in touch with our team at reception - 9am-9pm/7 days - to enquire about availability.  We can advise the best practise for increasing nights/guest numbers regardless of how you have booked.

If you wish to decrease the number of nights or guest numbers of your reservation, please continue reading below to understand the policies around modifications.

The policies provided in this section are for specifically for reservations that are made directly with us via:

• Our website (https://absoloot.co.nz)
• Phone
• Email
• Walk-in

If you have made your reservations by any other 3rd party method - which includes (but is not limited to) booking.com, expedia.com, hostelworld.com, etc. - you will need to review the specific policies applicable to your reservation via your reservation method.

Please be aware that there are different conditions stipulated for New Years Eve reservations as well as Package reservations.  Please ensure you are aware of these prior to making your reservation.

Please be aware that the Booking Change or Modification policies we provide to Direct Reservations are the most flexible available.  

It is important to acknowledge that if you are decreasing the number of nights or guests in your reservation, that you are in effect cancelling a part of your reservation.  Whilst we want to provide our guests some flexibility to allow for situational changes in circumstance, ultimately cancellation policies can be invoked.  We highly recommend all travellers should consider travel insurance to account for last-minute circumstance changes during your trip.

At all times if you are decreasing the number of nights or guest numbers of your reservation (modifying):

• The person responsible for the booking - whose name was provided during confirmation - must be present during their reservation.  Reservations cannot be 'transferred' to another person.
• The cancellation policy applicable to your reservation will over-ride any modification requests.
• If you modify your reservation to less nights or less guests, and then cancel or modify your reservation further (and thus invoke a different policy), the cancellation policy applicable to your original reservation will be invoked.
• If your reservation is for less than 7 nights and less than 10 guests or beds, you can modify your reservation with 48hrs notice from the date you wish to check-out or have less guests in your reservation.
• If your reservation is for more than 7 nights, after the first 7 nights you can modify your reservation with 48hrs notice from the date you wish to check-out or have less guests in your reservation.
• If you amend your reservation to a later date, or reduce the bed numbers, then subsequently cancel, your credit card will be subject to charge related to the terms and conditions your original booking was for. 

At all times if any charges are required to the credit card details retained on file for the reservation, a third party transaction fee of 3.5% will apply. Guests may pay any charges with an alternative method of payment if arranged with management.

The policies provided in this section are specifically for reservations that are made directly with us via:

• Our website (https://absoloot.co.nz)
• Phone
• Email
• Walk-in

If you have made your reservations by any other 3rd party method - which includes (but is not limited to) booking.com, expedia.com, hostelworld.com, etc. - you will need to review the specific Cancellation & No Show policies applicable to your reservation via your reservation method.

Please be aware that there are different conditions stipulated for New Years Eve reservations as well as Package reservations.  Please ensure you are aware of these prior to making your reservation.

At all times - unless otherwise stated - all other Terms & Conditions of stay apply to all reservations, regardless of your method of reservation.

Please be aware that the Cancellation & No Show policies we provide to Direct Reservations are the most flexible available.

We define a 'No Show' as - anyone that does not attend their confirmed reservation, or does not notify us of their intention to not attend their confirmed reservation until after check-in time on the day of their reservation.  If you do still intend to attend your reservation, please get in touch with us immediately to arrange a late check-in.

As per our Booking Change or Modification section - it is important to acknowledge that if you are decreasing the number of nights or guests in your reservation, that you are in effect cancelling a part of your reservation.  Whilst we want to provide our guests some flexibility to allow for situational changes in circumstance, ultimately cancellation policies can be invoked.  We highly recommend all travellers should consider travel insurance to account for last-minute circumstance changes during your trip.

If you amend your reservation to a later date, or reduce the bed numbers, then subsiquently cancel, your credit card will be subject to a charge related to the terms and conditions your original booking was for. 

At all times if any charges are required to the credit card details retained on file for the reservation, a third party transaction fee of 3.5% will apply.  Guests may pay any charges with an alternative method of payment if arranged with management prior.

A late check-in is anyone who is checking-in after 9pm on the day their reservation is due to begin.  This needs to be arranged in advance of reception closing on the day you are due to check-in.  

If you only realise you’re going to be late on the day of your arrival, please get in touch with us specifically via phone – before 9pm – on +64 (0)3 442 9522.  Otherwise if you’re letting us know in advance of your check-in date, please contact us here.

We will need to take payment for your reservation prior to your arrival.  If you do not contact us to let us know that you will be a late check-in, and we are unable to contact you before we close reception at 9pm, your card supplied at the time of booking will be charged the full amount of the reservation.

If you are not arriving for your reservation until the following day - or later - please make sure to get in touch with us as soon as possible to let us know.  If you do not arrive for your reservation on the day of check-in, and we are unaware you wish to check-in a day (or more) later, your reservation will be cancelled and you will be considered a No Show.

Please be aware that there are different conditions stipulated for New Years Eve reservations as well as Package reservations.  Please ensure you are aware of these prior to making your reservation.

At all times if any charges are required to the credit card details retained on file for the reservation, a third party transaction fee of 3.5% will apply.  Guests may pay any charges with an alternative method of payment if arranged with management accordingly.

Guests may check-in from 3pm on their arrival date, and must check-out by 10am on their departure date. 

Late check-outs are subject to availability, and must be arranged in advance.  If you do not arrange a late check-out with reception, you may be charged an extra nights' rate for failing to check-out on time.

Reception is open from 9am to 9pm / 7 days, and we can store luggage for you on the day of check-in or check-out free-of-charge.  You may also help yourself to our communal facilities before check-in and after check-out (until 9pm) should you require.  

At all times if any charges are required to the credit card details retained on file for the reservation, a third party transaction fee of 3.5% will apply.  Guests may pay any charges with an alternative method of payment if arranged with management.

We are strictly NON-SMOKING or VAPING inside our premises.

We provide a covered smoking area out the front of the hostel, but there is a strictly no-smoking policy in effect within all areas of the premises boundary.  If you smoke or vape within the premises boundary - or evidence of smoking or vaping in the premises is discovered - a minimum charge of $1000 will apply to the booking party, and the guest/s responsible will be evicted without refund.

At all times if any charges are required to the credit card details retained on file for the reservation, a third party transaction fee of 3.5% will apply.  Guests may pay any charges with an alternative method of payment if arranged with management.

Guests will be responsible for cleaning/damages incurred to the premises, or loss of/damage to any items in the premises, and will be required to pay the cost of replacement or repair of any such item damaged or lost.

A minimum fee of $200 will apply to any damages, and any costs over and above this will be charged accordingly to the booking party, including loss of revenue from rooms rendered unusable due to damage or mis-use.  This includes any erroneous significant cleaning that is a result of mis-use of the room or premises.

If the elevator is rendered out-of-order, or is significantly damaged in any way due to guest misuse or vandalism, the minimum service charge that will apply is $500.  Any further charges over-and-above this will be charged accordingly to the booking party.

Please do not hang any items on shutters/louvres, as this may damage them and result in the minimum damages charge fore-mentioned being applied.

Guests will also be charged for any waste items that have been left behind that do not fit into our waste bins provided. This charge will depend on the cost of the waste management company who collects it.

At all times if any charges are required to the credit card details retained on file for the reservation, a third party transaction fee of 3.5% will apply. Guests may pay any charges with an alternative method of payment if arranged with management.

At no time during the reservation should the occupancy of the booking parties' allocated room/s exceed the number of persons confirmed at check-in by reception staff at Absoloot Hostel QT, without the prior consent of Absoloot Hostel QT management.  We have zero tolerance on this issue and extra charges may be applied.  This includes - but is not limited to - covering the costs of refunds to other guests who have been caused inconvenience. Guests who break this rule will also be evicted without refund at managements' discretion.

It is expected that all guests will use the in-room storage provided to them at all times, and will clean up after themselves appropriately in all areas of the premises - this is for the benefit of all guests.  If staff are repeatedly forced to request guests to clean up after themselves, or if other guests are unfairly impacted due to inappropriate mess/mis-use of guest environments, the guest/s responsible may be evicted without refund at managements' discretion. Further charges may apply as described in the Cleaning & Damages section.

The Family Room options are only available for families with 2 Adults Maximum.  If you book this room type with more than the volume of adults specified (2) there will be a charge for extra adults – Adult age is considered 18yrs and over.  Please refer to the Family Room Bookings section for more information.

If you are travelling with people in your party that are under the age of 18yrs, the room you are utilising must be booked privately – guests under 18yrs of age are not permitted to stay in share-room accommodation.  If you book a guest into a shared room configuration that is under the age of 18, you will be required to book the room in full.  If there is no room available to allow for this, you cannot stay at the premises, and our cancellation/no-show policy will apply.

We are a strict NON-SMOKING or VAPING premises - We provide a covered smoking area out the front of the hostel, but there is strictly no smoking in the building.  If you smoke in our rooms or within our premises - or there is evidence there-of - a minimum charge of $1000 will apply, and the guest/s responsible will be evicted without refund.  Please see the Smoking & Vaping section for more information.

The bed you choose to occupy when you check-in is the bed you must occupy during your stay in that room.  We can allow a bed change, however you must advise reception before 11am on the day-of if you would like to change beds, and we will advise if our housekeeping team have the capability to do so.  Letting us know before 11am is not a guarantee, but we will always do our best!

If you are found to have moved beds without permission or without our knowledge, you will be charged for the value of the extra bed you have occupied and any related costs. Please see the Moving Beds section for more information.

The Lounge Room is open for guest use for 24hrs.  Consumption of alcohol is only permitted between 12pm and 10pm.  It is expected that all guests will use the lounge room appropriately, and clean up after themselves in full - failure to do so will see your lounge room privileges removed or your reservation cancelled without refund at managements’ discretion.

The Guest Kitchen is open for guest use between 6am and 10pm only.  It is expected that all guests will use the kitchen appropriately, and clean up after themselves in full - failure to do so may see your kitchen privileges removed.  Consumption of alcohol is only permitted between 12pm and 10pm.  Alcohol consumption is implicitly at Absoloot Hostel QT staffs' discretion.  If a guest is found using the kitchen in an inappropriate manner, or is found to be using the kitchen outside of the allowed hours, they may be fined $200 and potentially evicted from the premises without refund at managements' discretion.

Alcohol consumption is implicitly at Absoloot Hostel QT staffs' discretion, and allowance of such can be revoked at any time.  If a guest is found using any facility in the premises in an inappropriate manner, or exhibiting anti-social behaviour, they may be fined $200 and potentially evicted from the premises without refund at managements' discretion.

Guests must check out by 10:00am on their departure date.  Late check-outs may be charged an extra nights rate unless pre-arranged with our reception team.  Please see the Check in & Check out times section for more information.

If the fire alarm is triggered by a guest/s due to mis-use of the premises - the result of which is a full evacuation of the premises - the booking party will incur a minimum charge of $1000, and the guest/s will be evicted from the premises without refund at managements' discretion.

At all times if any charges are required to the credit card details retained on file for the reservation, a third party transaction fee of 3.5% will apply. Guests may pay any charges with an alternative method of payment if arranged with management.

The bed you choose to occupy when you check-in is the bed you must occupy during your stay in that room.  We can allow a bed change, however you must advise reception before 11am on the day-of if you would like to change beds, and we will advise if our housekeeping team have the capability to do so.  Letting us know before 11am is not a guarantee, but we will always do our best!

If you are found to have moved beds without permission or without our knowledge, you will be charged for the value of the extra bed you have occupied and any related costs. 

At all times if any charges are required to the credit card details retained on file for the reservation, a third party transaction fee of 3.5% will apply.  Guests may pay any charges with an alternative method of payment if arranged with management.

Unfortunately due to past incidents, we regret to have to inform you that we do not allow 'stag', 'buck' or 'hen' parties and motorcycle 'gangs' at our accommodation.  Any reservations found to be violating this rule will be asked to leave without refund and our cancellation/ no show policy will apply.

If at any point we are required to charge the credit card held on file for the reservation, a third party transaction fee of 3.5% will apply.  Guests may pay any charges with an alternative method of payment if arranged with management.

At all times, confirmation of your reservation confirms that you have made yourself aware of and agree to adhere to the Terms & Conditions of Absoloot Hostel QT with regards to accommodation reservations and activity reservations.

At all times guests agree to adhere to direction from Absoloot Hostel QT staff when required.

No responsibility is taken for guests' personal property left on the premises.  Absoloot Hostel QT is only liable for any losses/damages to personal property if it is proven to be the result of staff in employment with Absoloot Hostel QT, in which case management will replace any items at market value.

Whilst alcohol is allowed on-site, guests must abide by the guidelines stipulated by Absoloot Hostel QT staff at all times.  Failure to do so will result in the guest forfeiting their accommodation and being removed from the premises without refund.  We have a strict no drinking alcohol in rooms policy.  We do allow reasonable consumption of alcohol in the guest kitchen, lounge room and reception between 12pm and 10pm.  Consumption of alcohol is at the complete discretion of Absoloot Hostel QT staff at all times.

Anti-social behaviour - including (but not limited to) significant consumption of alcohol, use or sale of drugs, aggressive behaviour towards guests/staff/members of the public, excessive levels of noise at all times, theft, and improper use of facilities - will not be tolerated in any capacity, and charges/eviction/trespassing will apply at managements' discretion.

If the fire alarm is triggered by a guest/s due to mis-use of the premises - the result of which is a full evacuation of the premises - the booking party will incur a minimum charge of $1000, and the guest/s will be evicted from the premises without refund at managements' discretion.

Please be aware that a third party transaction fee of 3.5% will apply if we are required to charge credit card details you have provided.  Guests may pay any charges with an alternative method of payment if arranged with management.

When the card-holder is present at reception, we accept VISA, Mastercard and Union Pay credit cards as well as contactless paywave payments, which all incur a 2.75% credit card surcharge fee.  There is no surcharge for EFTPOS cards inserted or cash payments.

When making a reservation you are required to give valid credit card details to save on our system - these must be Visa or Mastercard.  These details are purely to hold your booking and for insurance purposes.  If you have made this booking over the phone, face to face or online, these card details are not visible to our staff after they have been saved in the system.

If at any point we are forced or required to charge the card held on our system, this will incur a third party transaction fee of 3.5%.  To avoid this charge, you can provide us with a physical card, or its details at the time of payment.  Guests may pay any charges with an alternative method of payment if arranged with management.

In the event of a pricing error or system malfunction, we reserve the right to correct the rate or cancel the booking.