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T&C'S & PAYMENTS

no shows

In the case of a guest “no show”, the first night’s rate will be charged to your card. Please be aware that there are different conditions stipulated for New Years Eve reservations and special occasions, which you will be made aware of before your reservation is confirmed.

Cancellation policy

Cancellations and modifications are allowed up to 48 hours PRIOR to arrival without any costs. You can do this anytime via email or by phone 9:00am to 9:00pm.

Cancellations WITHIN 48 hours will be charged for the first night.

Please be aware that there are different conditions stipulated for special occasions and New Years Eve reservations, which you will be made aware of before your reservation is confirmed.

Check In and Check Out Times

Guests may check-in from 2:00pm on their arrival date, and must check out by 10:00am on their departure date. Late check outs may be charged an extra nights rate.

Reception is open from 8:00am to 9:00PM pm every day.  If you require a later check in, you must let us know so that we can arrange a late check in procedure.  There is onsite management 24/7.

Cleaning and Damages

Guests will be responsible for damage to the premises or loss of or damage to any items in the premises and will be required to pay the cost of replacement or repair of any such item damaged or lost.  A minimum fee of $200 will apply to any damages, and any costs over and above this will be charged accordingly, including loss of revenue from rooms rendered unusable due to damage or mis-use.

use of premises

At no time during the occupancy shall more than the number of persons shown on the confirmation reside overnight at the premises, without the prior consent of the property managers. We have zero toleration on this issue and extra charges may be applied. This includes covering the costs of refunds to other guests who have been caused inconvenience. Guests who break this rule will also be evicted without refund.

We are a strict NON-SMOKING premises – We provide a covered smoking area out the front of the hostel, but there is strictly no smoking in the building. If you smoke in our rooms, our high-sensitivity smoke alarms – which are connected to the fire department – will sound and you will be removed from the premises without refund. A fire brigade callout fee will also be applied to your card.

General

No responsibility is taken for guests personal property left on the premises.

Guests under the age of 18 must be accompanied by a parent or guardian and must be in a private room or booked-out dorm configuration.

Whilst alcohol is allowed on-site, guests must abide by the guidelines stipulated by AbsolootQT staff at all times. Failure to do so will result in the guest forfeiting their accommodation and being removed from the premises without refund. We have a strict no drinking alcohol in rooms policy.

Accepted Credit Cards

We accept VISA and Mastercard credit cards, which both incur a 2% credit card fee. There is no charge for EFTPOS or cash payments.

Anything we’ve missed? Please contact us!

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