Conditions & Payment Methods

No Show:

- In case of a “no show”, the first night’s rate will be charged to your card.  Please be aware that there are different conditions stipulated for New Years Eve reservations, which you will be instructed of when your reservation is confirmed

Cancellation policy:

-  Cancellations and modifications are allowed up to 24 hours PRIOR to arrival without any costs. You can do this anytime online on the website.
-  Cancellations WITHIN 24 hours will be charged for the first night.

- Please be aware that there are different conditions stipulated for New Years Eve reservations, which you will be instructed of when your reservation is confirmed

Check In and Check Out Times:

-  Guests may check-in from 2.00pm on their arrival date, and must check out by 10.00am on their departure date.

- Reception is open from 8.00am to 10.00pm every day.  If you require an earlier check out or later check in, please let us know.  There is onsite management 24/7.

Cleaning and Damages:

-  The guest/s will be responsible for damage to the premises or loss of or damage to any items in the premises and will be required to pay the cost of replacement or repair of any such item damaged or lost.

Use of Premises:

-  At no time during the occupancy shall more than the number of persons shown on the confirmation reside overnight at the premises, without the prior consent of the property managers, whereupon extra charges will be made.

General:

-  No responsibility is taken for guests personal property left on the premises.

- Guests under the age of 18 must be accompanied by a parent or guardian.

- Whilst alcohol is allowed on-site, guests must abide by the guidelines stipulated by AVA staff at all times.  Failure to do so will result in the guest forfeiting their accommodation and being removed from the premises.

Accepted Credit Cards:

- Visa and Mastercard