FAQ

What do I bring with me?

Refer to “What to Bring”.

Where are we located?

We are closer to the water than any other accommodation provider in Queenstown (let alone hostel).
We are located at 50 Beach Street, which is the street that runs parallel to Shotover Street (the main street in town).

How do I get there?

If you are arriving by bus (Intercity, Atomic Shuttles or Naked Bus), you should be dropped at Athol Street – from there it’s just a 200m walk down Beach Street and you’re there! 

If you are arriving by plane, the cheapest option is the Connectabus which will cost $8 – you just get off at the Camp Street stop, then walk 150m to our location on Beach Street just around the corner.  Alternatively, you can pre-arrange a Supershuttle

(costs will vary depending on passenger numbers – this service will drop you at our doorstep.  Finally, a taxi will prove most convenient, but will cost the most.  So choose at your own discretion!)

Where can I park?

Unfortunately due to our primary location in town, parking does come at a premium. There is free 24hr on-street parking available in surrounding blocks nearby, however these obviously work on a “first come, first serve” basis. There is free on-street parking available – including loading zones – from approx. 6pm to 8:30am, which is perfect if your intention is to be on the slopes from morning to dusk. We also have a deal set up with Mann Street parking station, in which parking is $14 for 24hrs, which is on a multiple entry/exit basis. This service can be pre-organised, however there is limited availability so book early!

Can I book tours through you?

Of course you can. Pretty much everything you can do in Queenstown, we can organise for you.
If you want to have things pre-organised before you arrive, all we need is for you to contact us with your preferred activity, preferred dates and some payment details. If you’re keen on doing something (but not entirely sure what you want to do) we can advise you in the right direction once you’re here and have a better idea of your surroundings and what’s available.

What are your reception hours?

Our reception is open from 8am until 10pm

When can I check-in?

You can check-in at approx. 2pm. Earlier check-in MAY be available on the day, however, this is subject to housekeeping (because we definitely need to provide you with a clean room). If you arrive early in the day before we can check you in, we can store your things and you can chill out in our TV/Games room, or just cruise the streets until we can organise your bed/room.

How far is it to the Ski-hills?

There are a few options around Queenstown –

Coronet Peak: 25-30min
The Remarkables: 30-35min
Cardrona: 45-60min
Snowpark: 45-60min
Treblecone: 75-90min

If you do not have your own set of wheels, transport can be organised for you which will vary in cost depending on your preferred mountain.

Can I check-in past 10pm?

Yes you can, you just need to inform us, preferably before the day of your arrival, also preferably by phone on +64 3 442 9522.

Can I check out before 8am?

Yes you can, you just need to inform us, preferably before the day of your departure.

Do you have storage for my boards/skis?

Yes we do, we have a custom ski/board storage area in our fully equipped laundry on the premises. It is accessed by your keycard, and is under 24hr surveillance – it’s also locked down during the time our laundry is locked (9pm – 8am), so if you need to get your gear out before 8am it’s best to let us know the night before. If you feel you need extra security, you can purchase a lock and chain from us for $6.00 NZD.

Do you have bike storage?

Indeed we do, our ski/board storage converts to a secure facility for bikes over the warmer months.

Do I have to bring linen?

Not at all – only if you have a favourite “blankie” – otherwise we have fully made beds, and if you ask nicely enough we might even have a towel for you!